Refund policy
Thank you for shopping at GiftExplore!
We want you to love your purchase, but if something isn’t right, we’re here to help.
Do we accept returns?
Yes, we accept returns within 30 days of delivery.
Conditions for return
- Item must be unused and in original condition
- Item must be in original packaging
- Personalized or final-sale items cannot be returned
How to start a return
Please email us at giftexplore25@gmail.com with:
Your order number
- Item name
- Reason for the return
We will reply within 1–2 business days with return instructions.
Refund processing time
Once we receive and inspect your return, your refund will be processed within 3–7 business days back to your original payment method.
Exchanges
If you’d like to exchange an item, contact us at giftexplore25@gmail.com and we’ll be happy to help.
Damaged or wrong items
If your order arrives damaged or incorrect, please email us within 48 hours of delivery with photos and your order number.
Non-returnable items
- Personalized items
- Used items
- Final sale items